How do I return an item?
Please submit all questions to: firstname.lastname@example.org
RETURNS: YES, WE MAKE IT SIMPLE!
We value your
complete satisfaction. If within 7 days of receiving your vehicle you
decide you do not want your vehicle for any reason, give our customer
service department a call and we may refund you your money or send you a
replacement based our return policy agreement.
The following is our Return Policy Agreement:
* Obtain a Return Merchandise Authorization Number (RMA) from our Customer
Service Department. Any vehicles returned without an RMA number will not be
accepted. A copy of your original invoice must be included in a return
Customers are responsible for returning the merchandise at their own
Freight collect and COD packages will not be accepted.
* Vehicle must be returned in its original packaging .
* This return policy does not apply to vehicles that have had alterations,
abuse, negligence, and accidents or have not received proper maintenance.
* All packaging materials, instruction manuals and parts must be returned.
Any missing parts or damages will be deducted from your refund amount. We
do not accept any return vehicle that has any sustained damages.
* 25% - 35% restocking fee may be applied according to the condition.
* If you have received your vehicle for more than 7 days and have used it,
you will not be eligible to return it for refund or replacement. You can
send the vehicle or parts to us at your own expense; we will repair it and
send it back to you at our cost.
* In order to keep you completely satisfied and maintain rock bottom
prices, our shipping expenses are neither refundable nor reimbursed for any
reason. This includes all freight charges: the first shipment and return.
Original freight expense will be deducted from your refund.
* We don't accept worn cloth, shoes, gears return. Unauthorized return
subject to variable restock fees based on the condition.
* Order may be cancelled only if we are unable to fulfill and ship your
order within 5 business days. You may also cancel your order if your item
has not been shipped. However you will be charged a 5.5% cancellation fee
Standard Dirt Bike & Pit Bike Warranty
Your Dirt Bike and/or
Pit Bike includes a 3-month Limited Engine and Powertrain Warranty from the
manufacturer. (off road models). in your Dirt Bike and/or Pit Bike upon
receipt, please contact us.
Parts covered by the
Your warranty includes engine and engine components, transmission
and gearbox, drive system, fuel system, cooling system and electrical
components require to start pit bike, braking system
The customer will be
responsible for bearing the cost of having the parts shipped out to them.
Parts Not Covered Under Warranty
Air Filter, Axles, Ball
Joints, Batteries, Belts, Body Plastic, Bolts, Brake Pads, Brake Shoes, Cables,
Chains, Clutch Wear Parts, Drive Belts, Drive Shifts, External Springs,
Fasteners of All Types, Foot Pedals, Foot pegs, Fuel Filter, Gaskets, Grips,
Hand Levers, Handlebars. Hoses, Light Bulbs, Lights, Mirrors, Oil Filter,
Seals, Seats, Shift Levers, Shock Absorbers, Spark Plugs, Sprockets, Tires,
Tubes, Wheel Rims, Wheel Spokes and Spoke Nipples.
We do not cover third
party labor required to install the parts. Also we do not cover parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to normal
wear and tear. You, the owner, are responsible for these items. Examples of
this include: oil changes, oils; lubricants and other fluids, oil and air
filters; brake lining and/or pads; tire rotations (where applicable); cleaning
and polishing; clutch linings; engine tune-ups.
Warranty is only
effective if 1) Product is completely and correctly assembled, including
checking all bolts and screws for tightness. Make sure you apply lock tight all
the bolts. 2) Product is used for intended purpose. 3) Product is maintained
and adjusted accordingly.
Additional Warranty Information For SSR Pit
Initial assembly and
preparation must be performed in accordance with the Consumer Motor Vehicle
Delivery Preparation and Inspection Form. ALL SSR Pitbikes REQUIRE AN OIL
CHANGE PRIOR TO THE INITIAL STARTING OF THE VEHICLE WITH SAE 10W40 MOTORCYCLE
OIL. Additionally, all work must be performed by professional technicians (i.e.
engine repair shop, motorcycle shop, local auto repair shop) to assure that the
vehicle is in correct working order. Upon completion, you must mail to
Powersports Distro LLC (the seller) the Consumer Motor Vehicle Delivery
Preparation and Inspection Form, signed by the technician who performed the
service. You will need to provide proof of this service if filing a warranty
claim, so retain all receipts. At our sole discretion and subject to the terms
stated in this Limited Warranty, Proven Power Sports agrees to replace covered
component(s) if said component(s) is damaged or fails as a result of mechanical
failure of one or more of the internal lubricated parts within the component’s
stated warranty period from the Limited Warranty Start Date, if the component
is being used under the conditions and in the manner intended and/or specified
by the original manufacturer.
*ALL SSR Pitbikes REQUIRE AN OIL CHANGE PRIOR TO THE INITIAL
STARTING OF THE VEHICLE WITH SAE 10W40 MOTORCYCLE OIL.
MAINTAIN YOUR VEHICLE PROPERLY
An Owner’s Manual with a Scheduled Maintenance
Guide, which indicates the scheduled maintenance required for your vehicle,
will be delivered with your new SSR Motorsports scooter or
powersports product.Proper maintenance guards against major repair expenses
resulting from neglect or inadequate maintenance and may help increase the
value you receive if you sell or trade your vehicle.
It is your responsibility to make sure that all
scheduled maintenance is performed and that the materials used meet or exceed SSR’s specifications.
Failure to perform scheduled maintenance as specified will invalidate warranty
coverage on parts affected by the lack of maintenance. Retain receipts for
completed maintenance work and/or materials.
WHAT IS COVERED?
On-the-road (street-legal) gas scooters:
The Limited Warranty on your new vehicle begins the day
you take delivery.SSR Motorsports will supply at our option a new or
rebuilt replacement part in exchange for defective part. If a part on
the vehicle is found to be defective, we will replace it. Replacing the
defective item DOES NOT include the labor to remove/install
the part, or ship the part to us and back to you. We only warranty the
part itself. The warranty period isone hundred eighty (180) days from
the Limited Warranty Start Date. After expiration of the Limited Warranty, any
and all repair costs are the responsibility of the owner. SSR
Motorsportsprovides a ninety (90) days Limited Warranty on all
other parts except as noted below, from the Start Date.
Off-Highway Vehicles: Pit Bikes, Sport And
Utility ATV'S, Buggies:
The Limited Warranty on your new vehicle begins
the day you take delivery. SSR Motorsports will supply at our option a new or
rebuilt replacement part in exchange for defective part. If a part on the
vehicle is found to be defective, we will replace it. Replacing the defective
item DOES NOT include the labor to remove/install the part, or ship the part to
us and back to you. We only warranty the part itself. The warranty period
for an off-road vehicle is ninety (90) days from
the Limited Warranty Start Date. After expiration of the Limited Warranty, any
and all repair costs are the responsibility of the owner. SSR Motorsports
provides a thirty (30) days Limited Warranty on all other
parts except as noted below, from the Start Date.
THIS LIMITED WARRANTY COVERS THE FOLLOWING
All internal lubricated parts, i.e. pistons,
piston rings, piston wrist pins, connecting rods, rod bearings, camshaft,
camshaft bearings, timing chain, crankshaft, crankshaft main bearings, oil
pump, water pump (where applicable), valves, valve springs, valve guides, valve
seats, valve lifters and valve push rods. The engine cylinder head and cylinder
will only be covered if damage is caused solely as a result of the mechanical
failure of one or more internal lubricated components listed above.
The engine case itself will only be covered if
damage caused was solely as a result of the mechanical failure of one or more
of the internal lubricated components listed above.
All internal lubricated parts contained within
the drive axle housing case (where applicable), i.e. differential, differential
gears, driveshaft, drive axles, CV joints, axle bearings, reverse gears and
output shafts. The drive axle housing as well as the reverse gearbox housing
will be covered, only if damaged solely as a result of the mechanical failure
of one or more or the internal lubricated components contained the drive axle
Carbureted vehicles: the carburetor, vacuum fuel
pump, intake manifold, fuel tank and fuel petcock. (SSR Motorsports does not
offer any fuel injected vehicles at this time; if and/or when we do components
covered by the Limited Warranty will include: fuel injectors, electronic fuel
pump, fuel rail and fuel pressure regulator.)
Stator, stator pickup, magneto, voltage
regulator/ rectifier, CDI, starter relay/starter solenoid and starter motor
(where applicable), coil, distributor assembly and injector relay (if/when
Cooling System (liquid-cooled vehicles only):
Radiator, radiator cap, thermostat, thermostat
housing, temperature indicator sensor or switch, cooling fan motor(s), water
pump and water pump housing.
Calipers, brake drum housings, drum brake
linkage, reservoirs, rotors, and lines. Brake pad and/or linings are not
Frame, swing arms, A-arms, steering controls
(linkages, rod ends, steering boxes and/or racks.)
Transmission (Automatic or Standard):
All internal lubricated parts contained within
the transmission case, i.e. flywheel, hydraulic shift linkage, kick start
spindle, kick start secondary gear and transmission gears. The transmission
case itself will be covered if any damage was caused solely as a result of
mechanical failure of one or more of the internal lubricated components
contained within the transmission case.
Coverage And Limitations:
Initial assembly and preparation must be
performed by a trained professional.
ALL VEHICLES REQUIRE AN OIL CHANGE
PRIOR TO THE INITIAL STARTING OF THE VEHICLE WITH SAE 10W40 MOTORCYCLE OIL. Additionally,
all work must be performed by professional technicians (i.e. engine repair
shop, motorcycle shop, local auto repair shop) or an authorized SSR dealer
to assure that the vehicle is in correct working order. At our sole discretion
and subject to the terms stated in this Limited Warranty, SSR Motorsports agrees
to replace covered component(s) if said component(s) is damaged or fails as are
a result of mechanical failure of one or more of the internal lubricated parts
within the component’s stated warranty period from the Limited Warranty Start
Date, if the component is being used under the conditions and in the manner
intended and/or specified by the original manufacturer.
these unit are built for recreational or transportation use only. Warranty
claims may be denied for abuse or misuse of the vehicle.
SSR Motorsports / Powersports Distro is not
responsible for any damages arising from abuse; accidents, collision or
objects striking the vehicle; driving or riding through water deep enough to
cause water to be ingested into the engine; fire or explosion; freezing;
misuse, natural disasters; theft, vandalism or riot; use of contaminate or
improper fluids or fuel; or any modifications not performed by SSR Motorsports.
Abuse or misuse may include:
-Riding at constant wide open throttle
-Use of vehicle as a rental unit
-Damage caused by an accident
-Use of vehicle in a manner for which it was
not designed or engineered
-Abuse and or damage caused by an inexperienced
- Improper adjustment or operation of the
clutch; examples include dragging or slipping the clutch, causing premature
burning of the friction plates
-Improper adjustment and/or operation of the
-Improper gear engagement, for example engaging
reverse while traveling forward
-Improper maintenance or not following
Scheduled Maintenance Guide
-Repairs not performed by a professional
technician or an SSR Motorsports dealer
-Use of incorrect lubricants
-Improper initial setup
-Use of aftermarket parts for repairs
SSR Motorsports / Powersports Distro does
not pay for labor to repair or replace component(s) or part(s) subject to wear
and tear (see: Parts Not Covered by Limited Warranty), or component(s) or
part(s) sustaining damage from abuse, accident(s), and/or shipping under the
terms of the Limited Warranty. The Limited Warranty does not cover any damages
caused by or resulting from shipping, misuse, abuse, or other reason except for
a manufacturer's defect.
All warranted parts must first be sent to SSR
Motorsports / Powersports Distro for inspection and verification of
defect(s). Until the parts are sent to us, replacement parts will not be sent
under the terms of the Limited Warranty. Failure to do so may result in you
getting the wrong part. We are not responsible for wrong parts sent if we do
not have your part to exchange and verify correct part numbers.
In some cases, the parts may have to be shipped
from overseas and may take up to 8 weeks for delivery.
This Agreement And Limited Warranty Is Null And
1. SSR Motorsports / Powersports
Distro is not provided a reasonable opportunity to inspect a covered
component or part prior to removal, repair, or replacement of any component(s)
or part(s) covered under this Limited Warranty.
2. Damage to the component(s) or part(s) is
caused by a non-covered component(s) or part(s), or by any component(s) or
part(s) not purchased from SSR Motorsports.
3. The vehicle owner fails to follow the
minimum maintenance and break-in requirements specified by SSR Motorsports in
the Owner’s Manual and/or fails to provide proper service documents or records.
4. The vehicle is entered or used in any form
of competitive riding.
There Is NO Warranty On SSR Vehicles That Are
Intended To Be Used For Racing Purposes Only
The Emission Control System Warranty statement
for your vehicle can be found as a separate enclosure with this Limited