How do I return an item?

How do I return an item?

Please submit all questions to: info@powersportsdistro.com

RETURNS: YES, WE MAKE IT SIMPLE!

Return Policy

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We value your complete satisfaction. If within 7 days of receiving your vehicle you decide you do not want your vehicle for any reason, give our customer service department a call and we may refund you your money or send you a replacement based our return policy agreement.
The following is our Return Policy Agreement:
* Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any vehicles returned without an RMA number will not be accepted. A copy of your original invoice must be included in a return shipment.
Customers are responsible for returning the merchandise at their own expense.
Freight collect and COD packages will not be accepted.
* Vehicle must be returned in its original packaging .

* This return policy does not apply to vehicles that have had alterations, abuse, negligence, and accidents or have not received proper maintenance.

* All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that has any sustained damages.

* 25% - 35% restocking fee may be applied according to the condition.

* If you have received your vehicle for more than 7 days and have used it, you will not be eligible to return it for refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.

* In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.

* We don't accept worn cloth, shoes, gears return. Unauthorized return subject to variable restock fees based on the condition.

* Order may be cancelled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 5.5% cancellation fee

Standard Dirt Bike & Pit Bike Warranty

Your Dirt Bike and/or Pit Bike includes a 3-month Limited Engine and Powertrain Warranty from the manufacturer. (off road models). in your Dirt Bike and/or Pit Bike upon receipt, please contact us.

Parts covered by the Warranty

Your warranty includes engine and engine components, transmission and gearbox, drive system, fuel system, cooling system and electrical components require to start pit bike, braking system

The customer will be responsible for bearing the cost of having the parts shipped out to them.

Parts Not Covered Under Warranty

Air Filter, Axles, Ball Joints, Batteries, Belts, Body Plastic, Bolts, Brake Pads, Brake Shoes, Cables, Chains, Clutch Wear Parts, Drive Belts, Drive Shifts, External Springs, Fasteners of All Types, Foot Pedals, Foot pegs, Fuel Filter, Gaskets, Grips, Hand Levers, Handlebars. Hoses, Light Bulbs, Lights, Mirrors, Oil Filter, Seals, Seats, Shift Levers, Shock Absorbers, Spark Plugs, Sprockets, Tires, Tubes, Wheel Rims, Wheel Spokes and Spoke Nipples.

We do not cover third party labor required to install the parts. Also we do not cover parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, the owner, are responsible for these items. Examples of this include: oil changes, oils; lubricants and other fluids, oil and air filters; brake lining and/or pads; tire rotations (where applicable); cleaning and polishing; clutch linings; engine tune-ups.

Warranty is only effective if 1) Product is completely and correctly assembled, including checking all bolts and screws for tightness. Make sure you apply lock tight all the bolts. 2) Product is used for intended purpose. 3) Product is maintained and adjusted accordingly.

Additional Warranty Information For SSR Pit Bikes

Initial assembly and preparation must be performed in accordance with the Consumer Motor Vehicle Delivery Preparation and Inspection Form. ALL SSR Pitbikes REQUIRE AN OIL CHANGE PRIOR TO THE INITIAL STARTING OF THE VEHICLE WITH SAE 10W40 MOTORCYCLE OIL. Additionally, all work must be performed by professional technicians (i.e. engine repair shop, motorcycle shop, local auto repair shop) to assure that the vehicle is in correct working order. Upon completion, you must mail to Powersports Distro LLC (the seller) the Consumer Motor Vehicle Delivery Preparation and Inspection Form, signed by the technician who performed the service. You will need to provide proof of this service if filing a warranty claim, so retain all receipts. At our sole discretion and subject to the terms stated in this Limited Warranty, Proven Power Sports agrees to replace covered component(s) if said component(s) is damaged or fails as a result of mechanical failure of one or more of the internal lubricated parts within the component’s stated warranty period from the Limited Warranty Start Date, if the component is being used under the conditions and in the manner intended and/or specified by the original manufacturer.

*ALL SSR Pitbikes REQUIRE AN OIL CHANGE PRIOR TO THE INITIAL STARTING OF THE VEHICLE WITH SAE 10W40 MOTORCYCLE OIL.

MAINTAIN YOUR VEHICLE PROPERLY

An Owner’s Manual with a Scheduled Maintenance Guide, which indicates the scheduled maintenance required for your vehicle, will be delivered with your new SSR Motorsports scooter or powersports product.Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance and may help increase the value you receive if you sell or trade your vehicle.

It is your responsibility to make sure that all scheduled maintenance is performed and that the materials used meet or exceed SSR’s specifications. Failure to perform scheduled maintenance as specified will invalidate warranty coverage on parts affected by the lack of maintenance. Retain receipts for completed maintenance work and/or materials.

WHAT IS COVERED?

On-the-road (street-legal) gas scooters:

The Limited Warranty on your new vehicle begins the day you take delivery.SSR Motorsports will supply at our option a new or rebuilt replacement part in exchange for defective part. If a part on the vehicle is found to be defective, we will replace it. Replacing the defective item DOES NOT include the labor to remove/install the part, or ship the part to us and back to you. We only warranty the part itself. The warranty period isone hundred eighty (180) days from the Limited Warranty Start Date. After expiration of the Limited Warranty, any and all repair costs are the responsibility of the owner. SSR Motorsportsprovides a ninety (90) days Limited Warranty on all other parts except as noted below, from the Start Date.

Off-Highway Vehicles: Pit Bikes, Sport And Utility ATV'S, Buggies:

The Limited Warranty on your new vehicle begins the day you take delivery. SSR Motorsports will supply at our option a new or rebuilt replacement part in exchange for defective part. If a part on the vehicle is found to be defective, we will replace it. Replacing the defective item DOES NOT include the labor to remove/install the part, or ship the part to us and back to you. We only warranty the part itself. The warranty period for an off-road vehicle is ninety (90) days from the Limited Warranty Start Date. After expiration of the Limited Warranty, any and all repair costs are the responsibility of the owner. SSR Motorsports provides a thirty (30) days Limited Warranty on all other parts except as noted below, from the Start Date.

THIS LIMITED WARRANTY COVERS THE FOLLOWING PARTS ONLY:

Engine:

All internal lubricated parts, i.e. pistons, piston rings, piston wrist pins, connecting rods, rod bearings, camshaft, camshaft bearings, timing chain, crankshaft, crankshaft main bearings, oil pump, water pump (where applicable), valves, valve springs, valve guides, valve seats, valve lifters and valve push rods. The engine cylinder head and cylinder will only be covered if damage is caused solely as a result of the mechanical failure of one or more internal lubricated components listed above.

Engine Case:

The engine case itself will only be covered if damage caused was solely as a result of the mechanical failure of one or more of the internal lubricated components listed above.

Drive System:

All internal lubricated parts contained within the drive axle housing case (where applicable), i.e. differential, differential gears, driveshaft, drive axles, CV joints, axle bearings, reverse gears and output shafts. The drive axle housing as well as the reverse gearbox housing will be covered, only if damaged solely as a result of the mechanical failure of one or more or the internal lubricated components contained the drive axle housing.

Fuel System:

Carbureted vehicles: the carburetor, vacuum fuel pump, intake manifold, fuel tank and fuel petcock. (SSR Motorsports does not offer any fuel injected vehicles at this time; if and/or when we do components covered by the Limited Warranty will include: fuel injectors, electronic fuel pump, fuel rail and fuel pressure regulator.)

Electrical:

Stator, stator pickup, magneto, voltage regulator/ rectifier, CDI, starter relay/starter solenoid and starter motor (where applicable), coil, distributor assembly and injector relay (if/when applicable).

Cooling System (liquid-cooled vehicles only):

Radiator, radiator cap, thermostat, thermostat housing, temperature indicator sensor or switch, cooling fan motor(s), water pump and water pump housing.

Brakes:

Calipers, brake drum housings, drum brake linkage, reservoirs, rotors, and lines. Brake pad and/or linings are not covered

Chassis:

Frame, swing arms, A-arms, steering controls (linkages, rod ends, steering boxes and/or racks.)

Transmission (Automatic or Standard):

All internal lubricated parts contained within the transmission case, i.e. flywheel, hydraulic shift linkage, kick start spindle, kick start secondary gear and transmission gears. The transmission case itself will be covered if any damage was caused solely as a result of mechanical failure of one or more of the internal lubricated components contained within the transmission case.

Coverage And Limitations:

Initial assembly and preparation must be performed by a trained professional.

ALL VEHICLES REQUIRE AN OIL CHANGE PRIOR TO THE INITIAL STARTING OF THE VEHICLE WITH SAE 10W40 MOTORCYCLE OIL. Additionally, all work must be performed by professional technicians (i.e. engine repair shop, motorcycle shop, local auto repair shop) or an authorized SSR dealer to assure that the vehicle is in correct working order. At our sole discretion and subject to the terms stated in this Limited Warranty, SSR Motorsports agrees to replace covered component(s) if said component(s) is damaged or fails as are a result of mechanical failure of one or more of the internal lubricated parts within the component’s stated warranty period from the Limited Warranty Start Date, if the component is being used under the conditions and in the manner intended and/or specified by the original manufacturer.

Remember, these unit are built for recreational or transportation use only. Warranty claims may be denied for abuse or misuse of the vehicle.

SSR Motorsports / Powersports Distro is not responsible for any damages arising from abuse; accidents, collision or objects striking the vehicle; driving or riding through water deep enough to cause water to be ingested into the engine; fire or explosion; freezing; misuse, natural disasters; theft, vandalism or riot; use of contaminate or improper fluids or fuel; or any modifications not performed by SSR Motorsports.

Abuse or misuse may include:

-Jumping

-Stunt riding

-Racing

-Riding at constant wide open throttle

-Use of vehicle as a rental unit

-Damage caused by an accident

-Use of vehicle in a manner for which it was not designed or engineered

-Abuse and or damage caused by an inexperienced rider

- Improper adjustment or operation of the clutch; examples include dragging or slipping the clutch, causing premature burning of the friction plates

-Improper adjustment and/or operation of the brakes

-Improper gear engagement, for example engaging reverse while traveling forward

-Improper maintenance or not following Scheduled Maintenance Guide

-Repairs not performed by a professional technician or an SSR Motorsports dealer

-Use of incorrect lubricants

-Improper initial setup

-Use of aftermarket parts for repairs

Labor Charges:

SSR Motorsports / Powersports Distro does not pay for labor to repair or replace component(s) or part(s) subject to wear and tear (see: Parts Not Covered by Limited Warranty), or component(s) or part(s) sustaining damage from abuse, accident(s), and/or shipping under the terms of the Limited Warranty. The Limited Warranty does not cover any damages caused by or resulting from shipping, misuse, abuse, or other reason except for a manufacturer's defect.

All warranted parts must first be sent to SSR Motorsports / Powersports Distro for inspection and verification of defect(s). Until the parts are sent to us, replacement parts will not be sent under the terms of the Limited Warranty. Failure to do so may result in you getting the wrong part. We are not responsible for wrong parts sent if we do not have your part to exchange and verify correct part numbers.

In some cases, the parts may have to be shipped from overseas and may take up to 8 weeks for delivery.

This Agreement And Limited Warranty Is Null And Void If:

1. SSR Motorsports / Powersports Distro is not provided a reasonable opportunity to inspect a covered component or part prior to removal, repair, or replacement of any component(s) or part(s) covered under this Limited Warranty.

2. Damage to the component(s) or part(s) is caused by a non-covered component(s) or part(s), or by any component(s) or part(s) not purchased from SSR Motorsports.

3. The vehicle owner fails to follow the minimum maintenance and break-in requirements specified by SSR Motorsports in the Owner’s Manual and/or fails to provide proper service documents or records.

4. The vehicle is entered or used in any form of competitive riding.

There Is NO Warranty On SSR Vehicles That Are Intended To Be Used For Racing Purposes Only

The Emission Control System Warranty statement for your vehicle can be found as a separate enclosure with this Limited Warranty Guide.